- Drive target of sales and revenues through strategic implementation
- Ensure implementation of new products
- Handling clients disputes and queries
- Explaining loan and product offers as per clients need
- Arrears check and follow-up on delayed payments
- Maintaining long client relationship between the bank, through telemarketing
- Cash deposit balance and investigations if there is a surplus or deficit.
- Ensuring Documents that they comply with FICA
- Anti-laundry compliance according to the South African Reserve bank policies and procedures
- Fraud scrutinizing and reporting of any fraudulent activities
- Ensuring that all transaction close comply with the National Credit Regulator and explain fine clauses to clients
- Proficient in Auto insurance claims and damages
- Automotive Service Contracts
- Lead Service Consultant
- Proficient computer skills in Automotive Computer Programs
- Volkswagen Master Certified Consultant
senior service consultant
- Balances technology and human empathy to build customer trust and loyalty.
- Works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer, while working to delight them on every interaction with Wayfair.
- Engages in culture by supporting team efforts that promote collaboration, productivity, learning, and inclusivity.
- Supports new team members and mentors junior team members (as appropriate).
- Sets own development goals and holds self accountable for progress.
- Proficient at an assortment of customer service task
- Skilled at articulating customer issues with auto staff
- Adept at handling customer complaints in a professional efficient manner
- Extensive knowledge of common auto terminology
- Ability to work in fast-paced environments