- Organize transportation of IOM migrants/refugees by implementing appropriate operational procedures.
- Make booking arrangements with the carriers, including preparation and distribution of passenger manifests.
- Coordinate with offices responsible for transit, reception and post-arrival assistance.
- Ensure timely notification of internal and external partners concerning relevant bookings, routings, cancellations, etc.
- Ensure timely notification of internal and external partners concerning special passenger requirements, such as wheel chair, stretcher cases, etc.
- Prepare and distribute passenger travel documents and tickets
- Conduct pre-departure briefings with the migrants/refugees, including information dissemination, counseling and orientation training
- Assisted in the running of functions during a period of time just before the planned 3 year closure and renewal of the Brisbane City Hall;
- Conducted tours of the building to visitors of the clock tower;
- Ensured that the lord mayor’s offices were in professional order.
- Coordinate with IOM Medical staff, including on special cases, medical escorts, etc.
- Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support and action, to further campaign goals.
- Liaise with Immigration Authorities, Embassies, Airlines, UNHCR as well as with IOM Missions to facilitate smooth departure and transit of migrants travelling under IOM auspices
- Prepare and ensure sending of IOM departure notifications to appropriate internal and external partners/units
- Check and prepare invoices for proper settlement received by airlines and other service providers
operations assistant (intern)
- Quantitative and qualitative data analysis after a research survey.
- Create online dashboards to monitor Tasknites progress and activity.
- Provide technical guidance, support and assistance on the Tasknites data collection application.
- Update Tasknites database and preparing presentations.
- Prepare Tasknites weekly progress reports.
- Plan, coordinate, and oversee Tasknites during research surveys.
- Handle Tasknites concerns, queries and complaints.
- Managed and maintained file system covering expenses, reports, and support documentations.
- Gathered, organized, and modeled data such as airway bills, and customer airline related information to assist the management in making key decisions.
- Assisted in negotiating and finalizing contracts with new and existing airline customers and freight-forwarding agents from Dubai and European regions on-call, via email, and in-person.
- Gave freight quotations to prospective customer airlines and led the airway bills.
- Assisted the system administrator in managing the server of the company and periodically updating the router version.
- Assisted in technical support for issues related to website management, and WiFi.