front desk/ housekeeping
- Make reservations on the computer that are requested by guests.
- Ensure there are beverages available for incoming and outgoing guests.
- Keep the lobby clean and presentable.
- Strip hotel beds, and bathrooms.
- Disinfect all hard surfaces including nightstands, windows, and mirrors.
- Vacuum floor, make and tuck bed, restock all necessities, and set room for incoming guest.
- Receive Customer/Salesman services orders then negotiate pricing with customer.
- Review work orders for price accuracy and recalculate errors and discounts.
- Take customer complaints and questions and provide satisfaction to customer standards.
- Train all new telemarketers and supervise employee performance.
- Assistant with Dispatch schedule for teckination routes for the next day then print work orders and route sheets and distribute to teckinations.
- Greet visitors take in Drapes,Area Rugs for service,cash,credit card handling.
- Schedule and confirm appointments with customers.
front desk/digital marketing liason
- Assisted in planning digital marketing campaigns, including web, email, social media, and display advertising.
- Managed social media accounts, generating interest for existing and upcoming product or service releases.
- Arranged conference calls for the marketing and sales teams both onsite and at remote locations
- Provided excellent service to customers, taking questions and concerns, providing them with information on the products as well as their accounts
- Cash Handling/Financial Responsibility
- Attention to Detail
- Problem Solving
- Coordinating between departments for efficiency
- Verify customers’ credit, and establish how the customer will pay for the accommodation
- Keep records of room availability and guests’ accounts, manually or using computers
front desk/ houseman/ security
- Assisted with Doorman/Bellman duties,
- Provided guest with essential needs,
- Completed booking of conference space and suites.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers